I called the only window-maker in town, the one who is supposed to be so meticulous and works on all the historic homes to replicate my existing arched window for the missing one and make the large picture window. The idiot made all the measurements and never came back to measure again, then made the window wider and shorter than the other, and with 10 lights instead of 12!! Didn't notice until they were gone after the installation and I looked at both windows from inside. Of course, they volunteered to re-do it, but it was the end of October and I had already closed up the wall around it and didn't want to have the area open for an unknown amount of time, so I settled on them making a new basement window frame for free. Then I discovered that they didn't make the outside window sill stick out far enough to put the molding piece under it. They also hadn't made the inside window frame correctly.
I made repeated calls and the owner was always--get this--vacationing in Las Vegas. I finally drove over there one day and dropped off the bad frame and a tracing of the part they had done wrong and told them to deliver the new one. FINALLY one day I got the call. They sent over a brand new employee who had never talked to me before and who didn't know I had waited over 6 months for these parts. He said he was the Customer Service Representative. Hah. I told him what I thought of the service and of the part he had brought over that still wasn't right. He got all upset and wondered why I was. He promised to bring me the correctly made piece, but that never happened. Needless to say, I will be looking for another window-maker for my kitchen windows.
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